U.S. Fast-food Chains Consider Trying License Plate Recognition in Drive-throughs

Camilla Hodgson wrote . . . . . . . . .

Drive-throughs have been a staple of American life since the mid-20th century, but how they work — and how well they know you — is about to change.

Fast-food chains are looking to deploy cameras that recognize license plates in order to identify customers, personalize digital menus and speed up sales. Starbucks began trying such a system in South Korea last year with customers who preregistered their cars. Restaurants in the United States are now looking to follow suit.

License plate recognition has been around since the mid-1970s and traditionally has been associated with law enforcement and repossession agencies. Cameras attached to police cars or lampposts read the license plates of passing vehicles and compare the results to a database of wanted cars. The system alerts officers when a suspect vehicle is spotted.

As the cost of the software, and of high-quality internet-connected cameras, has come down, the uses of license plate recognition have grown. Wary homeowner associations use private systems to spot potential criminals, and construction sites use the technology to monitor incoming traffic. Privacy advocates say that this is excessive and that the widespread use of tracking technology is dangerous.

Drive-throughs could use license plate recognition to help identify repeat customers, enabling a restaurant chain to link an individual car with a customer’s credit card and order history — meaning the customers could pay without pulling out their wallets or phones.

Customers who belong to loyalty programs or use restaurants’ apps could add their license plates to their existing profiles; cameras positioned in drive-through lanes would then take photos of cars’ plates, and the analysis software would determine whether they belonged to known customers.

How chains would ask people to opt in, and whether they would store the license plate images of those who don’t opt in, remains to be seen.

‘The advent of these capabilities’

License plate recognition start-up 5Thru said several drive-through chains in the United States and Canada were trying its technology, and it expected to sign its first major contract by the end of next year.

Chief Executive Daniel McCann said 5Thru’s technology helped restaurants process about 30 extra cars a day by reducing order time. He said the system, driven by artificial intelligence, also improves upselling by recommending items based on a customer’s past orders, the weather and how busy a store’s kitchen is.

Tracking customers using cameras is just one way stores are seeking to become more efficient in the face of online competition. Data-driven innovations include systems that alert shops when a product is out of stock and systems that try to interpret expressions on a customer’s face to gauge the person’s interest.

In March, McDonald’s bought machine-learning start-up Dynamic Yield for $300 million. Part of the idea was that Dynamic Yield, which specializes in “decision logic,” would help make food and add-on suggestions to drive-through customers who are in line. Drivers would see tailored options on digital menus, based on factors including the time of day and their selection, the chain said.

In 2017, fried chicken chain KFC partnered with Chinese search engine Baidu to develop a facial recognition tool used to predict someone’s order based on the person’s “age and mood” and recommend a meal.

Although no drive-through chains in the United States have rolled out license plate recognition at scale, McCann said, “there are a lot of conversations going on.” Jason Spielfogel, director of product management at security company Identiv, and John Chigos, founder of PlateSmart Technologies, also said the number of inquiries from retailers about license plate recognition was growing.

Meanwhile, telecom giant AT&T said it had received numerous requests from fast-food chains looking to deploy technologies such as facial recognition and license plate recognition via its 5G networks, some of which it was now working with.

“We are at the advent of these capabilities,” said Michael Colaneri, vice president of retail and restaurants at AT&T, though “nobody has quite pulled it all off.” Given increasing concerns about privacy and surveillance, he emphasized the importance of obtaining customer permission before rolling out these systems.

Data-driven drive-through

In addition to technical expertise, effective data-driven personalization relies on a huge amount of information about customers. Privacy campaigners have long criticized license plate recognition, calling it overly invasive and poorly regulated. In the United States, states have different rules governing the technology, including to whom these systems can be sold and how long the data may be stored.

States including Arkansas, Georgia and Maine restrict the technology’s use to law enforcement and security purposes. But business can use license plate recognition in most states without explicit driver consent: Courts have generally ruled that there is no expectation of privacy in license plates.

Although license plate recognition photos collected by police forces are protected by local laws, some vendors, such as Motorola-owned Vigilant, sell access to huge troves of such data collected by commercial customers. This information is not subject to the same usage and deletion rules that govern law enforcement.

In this context, restaurants “don’t want to talk about [license plate recognition] because it sounds too Big Brother-y,” said Aaron Allen, founder of restaurant consultancy Aaron Allen & Associates.

Which metrics are chosen to help make predictions — license plate recognition cameras can identify a vehicle’s age, make and condition — and how long to store the images remain key decisions for restaurant chains.

In 2014, a user of online forum MetaFilter asked whether McDonald’s was “running my license plate through a database, in near-real time” after being greeted with a “Welcome back!” by a drive-through employee. A debate ensued, which prompted talk of paranoia, spying, tinfoil hats and the suggestion that “scanning license plates seems like an absurd, time-consuming, expensive, and completely useless thing for a McDonald’s franchise to do.”

But in March 2018, discussing the Dynamic Yield acquisition, McDonald’s global Chief Information Officer Daniel Henry said the company could in the future use license plate recognition to personalize smart menus.

Several years earlier, in 2012, Xerox had filed a patent application for a drive-through tool to help track repeat customers, which went a step further — using “vehicle and facial information.”

Xerox has not advertised that specific product. However, the company offers license plate recognition services as well as a “passenger detection” police tool. The system uses cameras to identify a vehicle and how many people are in it, and redacts facial images “for privacy purposes.”

Source : Los Angeles Times

Advertisements

Steak & Bourbon Flavored Ice Cream

Longhorn Steakhouse mixed vanilla ice ceam with steak bits and served them with bourbon caramel, whipped cream and steak sprinkles.

Video: Food and Drinks at Star Wars: Galaxy’s Edge Inside Disneyland Park

Watch video at You Tube (5:42 minutes) . . . . .

Study: Americans Eat and Inhale Over 70,000 Plastic Particles Each Year

Mandy Oaklander wrote . . . . . . . . .

Plastics have for years been used to make nearly everything that surrounds us. But along the way, they escaped the confines of packaging and objects and settled in the environment, the food we eat and the air we breathe.

Americans are consuming and breathing in a lot of plastic, finds a new analysis published in the journal Environmental Science & Technology. Based on available data, Americans ingest an estimated 74,000 to 121,000 microplastic particles every year, the researchers found. However, the true number is probably much higher, because for some likely sources of microplastics, there were no strong data available.

“As we put too much plastic into different environments,” says study author Kieran Cox, “it’s not surprising that it makes its way back to us.”

Microplastics get into food and air in several ways. Many start off as part of larger plastic objects, which over time fragment into smaller and smaller pieces until they become tiny: 5 millimeters or less in diameter, or as small as a sesame seed. People can’t see most of the plastics they consume. These are ingested by animals (who then become our food), and they float through the air until people inhale them. They also settle on the food that people eat.

Cox, a PhD candidate at the University of Victoria in Canada, and his colleagues analyzed data from 26 studies that measured how many microplastic particles were in the foods people ate or the air they breathed. They found acceptable data on plastic concentrations in seafood, added sugars, salts, beer, water and air, but none on grains, vegetables, beef and poultry. Using U.S. dietary guidelines and respiration rates from the U.S. Environmental Protection Agency, the researchers then estimated how many microplastics Americans were consuming just from these foods and from breathing. “We now know the dose isn’t trivial,” Cox says.

Air, bottled water and seafood were the biggest sources for ingested microplastics. Added sugars accounted for less, and salts, tap water and beer contributed minimally. These estimates are conservative, the researchers note, since the included foods only make up about 15% of the average diet. It’s not yet known how much plastic is in the remaining 85% of the typical diet.

It’s also “completely unknown” what happens once these particles enter the human body, Cox says. “We know these are in ecosystems, we know they’re in us, but it’s only been a topic of concern for a handful of years.”

If you live somewhere with clean, safe tap water, relying less on bottled water is a great place to start reducing your plastics exposure, Cox says. Bottled water was such a big contributor of microplastics that the researchers did a separate analysis; when people drink their water only from bottled sources, they ingest about 90,000 microplastic particles every year from that water, but people who drink only tap water get 4,000 of such particles a year.

“It’s a 22-fold increase in plastic consumption from a single lifestyle choice,” Cox says. “With these kinds of issues, small choices can make a big impact for you personally and for plastic pollution.”

Source: TIME

In Pictures: Donuts of American Donut Shops